Charcoal Filters for ductless conversion

Quick Processing: Orders ship within 1-2 business days after being placed.

Large Items: For hoods larger than 40 inches, we use LTL freight with a trusted partner for extra protection. Heads Up: The carrier will call you to schedule a delivery appointment, so be prepared!

Fast Delivery: Expect your order to arrive within 3-8 business days.

Important Tip: The carriers require a 5-day window for reporting any damage after accepting the shipment! Check your product as soon as you receive it to make sure there’s no damage! Please report any damage or defects to Proline within the first 5 days of delivery.

Returns Policy:

• You may return most new, unopened items within 30 days of delivery for a full refund.
• We’ll also cover the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
• You can expect to receive your refund within four weeks of giving your package to the return shipper. In many cases, you'll get your refund even more quickly. This time frame includes:
• Transit time for us to receive your return from the shipper (5 to 10 business days).
• Time it takes us to process your return once we receive it (3 to 5 business days).
• Time it takes your bank to process our refund request (5 to 10 business days).

Need to request a return?

You have two options to request a return.

1. Creating a ticket is the fastest way since we have staff that is fully committed to managing the returns process. In this case, you can click here or on "Create a Ticket" on the menu.
2. You can also request a return by calling us at (877)901-5530. Our customer support team is always happy to help! Below you can read our Return policy.

All of our hoods come with a 3-year limited warranty. The first year we cover both parts and labor, while the second and third year we cover replacement parts only.