Ground Shipping: Most in-stock items ship via Carrier Ground within 1-3 business days. Orders placed on Friday after noon will ship the following week (excluding holidays).

Freight Shipping: Oversized or heavy items are shipped via Freight within 5-7 business days. Freight shipments require a signature and are delivered curbside or in your driveway.

Risk of Loss: If your shipment isn’t received within two full days after the carrier’s estimated delivery date, contact us immediately. Claims must be made within 5 days from shipment.

We want you to be completely satisfied with your purchase. Please read the following carefully before installation or discarding packaging:

1. Damaged or Defective? Let Us Know Within 5 Days

If your hood arrives damaged or defective, you must notify us within 5 business days of delivery. We’ll work with you to repair, replace, or fully refund the item at no cost to you. Claims made after 5 business days will not be accepted.

2. Changed Your Mind? Return Window Up to 30 Days

If your hood is not damaged but you still want to return it, you may request a return within 30 days of delivery. If your return is approved, a 20% restocking fee will apply.

3. No Returns After 30 Days

We do not accept returns under any circumstance beyond 30 days from delivery.

4. Installed Products Cannot Be Returned

Items that have been installed or show any signs of installation are not eligible for return.

5. Keep the Packaging

All returns must include the original packaging. If any part of the packaging is missing or discarded, the return will be denied.

6. Photo Documentation Required

To process a return request, photo documentation is required:

• If the box has been opened, you must provide 6 clear photos showing all sides of the range hood, including the top and bottom, outside of the packaging.
• If the box is unopened, please provide photos showing the factory seal on the tape has not been broken.

CHIMNEYS AND CHIMNEY EXTENSIONS ARE NOT RETURNABLE.

Ensure the product is uninstalled, repackaged in the original box with all accessories, and in new condition.

Return Address:
Proline Range Hoods
4375 W. 1980 S.
Salt Lake City, UT 84104

For a full refund, notify us within 5 days of delivery and return the product in perfect, uninstalled condition with all original packaging. Returns after 5 days (up to 30 days) incur a 20% restocking fee plus shipping costs.

CHIMNEYS AND CHIMNEY EXTENSIONS ARE NOT REFUNDABLE: any chimneys, including installed, custom-cut, or altered hoods/chimneys.

If damage isn’t reported within 5 days, or if any accessories/packaging is missing. Refunds are not available after 30 days.