Shipping was a little rough, but the Company made it a positive! After installing works amazing!
I love working with the Proline staff. They were all awesome.
Excellent product. Great customer support.
I haven’t installed it yet but took it out of the box and verified functionality. Nice looking product.
We absolutely love our new BLACK kitchen hood from Proline! Thank you Jacinda for your fantastic customer service and the time you took with us on the phone to make sure we selected the correct hood and chimney! Everything is perfect and the installation was a breeze! My husband and his friend installed it in about an hour. The quality of the hood is great and it's beautiful! It fit so well in our space that it looks like a custom hood and install. We couldn't be happier! Thanks again!
Haven’t connected it up in our new construction home yet.
We had some issues with the hood but replacements were sent right away. Its working great so far!
It looks great and works well!!
Customer service was very responsive and got the requested fasteners shipped the next day
Called and received great service trouble shooting vent hood light failure and sending needed spare parts.
It was a bit of a challenge to find the proper unit for a custom kitchen, but this one has a very professional look. It was crated and strapped well and delivered on a pallet. You do have to take delivery at the driveway, so a hand truck is a good idea. It was heavily padded with foam pieces so no damage.
Very Good for Indian Cooking
This hood has been an amazing addition to my kitchen, It captures the smoke and exhaust it out of the house. Well worth the money and was a great deal.
It’s easy to give good reviews when everything goes perfect. When things are less than that, it then becomes what customer service does to make things better, and I was very happy with how Proline stepped up with our order.
Our chimney for the hood came damaged and we contacted Proline customer service as soon as we realized (make sure to do it within the inspection period!!). They sent us a new chimney, but the new one arrived damaged as well! With videos and conversations, we were able to work together to deduce that the chimney supplier had packed it and the hardware incorrectly, so it was the hardware inside the chimney was causing the damages.
They sent a third chimney with no hardware and lo and behold, no damage!
We were able to get the island hood and chimney installed and are thrilled with the looks and operation.
I will continue to recommend to Proline to others, as we are often asked where we got our gorgeous hood.
Thanks Proline!
The new lights worked. We did not need the driver. All is well. Thank you.
Ordered a 36" outdoor hood vent for my new outdoor BBQ space. The hood was delivered quickly, in great condition, works wonderfully, and was the best value I could find online!
Great product! Very fast shipping, easy installation, nice finishes, quiet and effective motor made this purchase well worth it.
The Proline staff were extremely helpful. The correct components were quickly received and I was able to complete the repair without undue difficulty.
I haven't finished installing it, but it looks very nice. Where is the grease trap for the filters?
The customer service at Proline is what every company should strive for. They are polite, friendly, and willing to help in any way they can.
I called to see about troubleshooting as our hood vent and lights stopped working. They were able to find me the right parts and guide me in the installation just from a couple pictures that I sent them.
The touch panel was a bit hard to install given the limited space inside and I had originally thought they sent the wrong touch panel. They walked me through the installation and everything is working like new.
Great company and will definitely be a customer as long as they keep the impeccable customer service.
I can't emphasize enough how great the customer service is with Proline Hoods. Everytime I called they answered right away and were able to help me figure out what items needed to be replaced. They even sent videos and a description on how to replace certain parts. Very friendly and willing to help out. Best customer service I've ever dealt with. Keep up the good work.
good and responsive support service
This RH was an excellent purchase! Compared to other companies, the price was great, and the features exceeded my expectations. Its more silent than I thought. Powerful extraction. Couldn’t be happier. Thanks Proline!