Love the unit.
I have it installed already.
Why do you not sell the dual vent chimney for this unit?
Please advise where I may purchase one.
The service I received was friendly and efficient. They offered more than I expected and then carried through.
Does it have an owners manual?
Good quality and quiet.
in trying to update a customers Proline hood, I was sent the wrong lights even though I thought I had described my plight accurately... the second time around, I was very thorough in my description of the issue and received the correct lights and driver to successfully fix the issue... a conversion from halogen to led lighting... even though I was frustrated initially, the customer service agent(s) were cordial and supportive and in the end my customer is thrilled.
The exhaust hood has not been installed yet but the ordering process was easy, the product arrived quickly by UPS, in good condition and the interior packaging was exceptional. I removed it from the packaging, inspected and tested. Perfect! This range hood is well made and it appears the installation instructions are clear and nicely illustrated. I have no doubt that it will meet our operational expectations. Proline is imPressive.
Had to get a couple parts (lights in this case) for my hood that was 6 years old. They came quick - reasonably priced and all worked on arrival. Nidia was a huge help.
i am very great full for the entire staff of proline of their caring/professional/and kindness of helping me what a great company you have i am very great full for the nice product of van hood along great service for the product ...i can not emphasize more of their help from miss Diana/and miss jean i am very great full thank you again.
Iam please with the service I received while ordering my range hood. everthing was exactly as the order and I was kept informed of delivery dates. The ladies with whom I spoke were very nice and well informed. All I can say is I am HAPPY! frank green
We have a hood purchased in 2015. The electrical parts and lights stopped working. I contacted Proline and was met with INCREDIBLE customer service. At their request I sent a video of my issue via email, I received a response with a few questions, and then received a recommendation for parts. The parts were reasonable in price and a steal vs purchasing a new hood.
I received the parts (which did not have any instructions for how to install). I am fairly handy and can figure things out however we made the mistake of disconnecting the circuit board partially without taking a picture. I had not way to figure out how to put it back. I called proline again and the VERY knowledgeable customer service rep emailed me a diagram and walked me through my questions in two different phone calls. Replacing the electrical panel was VERY easy. The circuit board was a little more challenging but very doable. I replaced both in about an hour and half including the time I spent on the phone. I would absolutely buy from Proline again.
Makes our kitchen bigger. Beautiful piece of equipment
I just got it installed today so I can’t really tell you what it is capable of.
Jacinda helped us get replacement lights for our hood. They shipped fast and installed easy! She was great to deal with and if anyone’s lights aren’t working, don’t wait! Call and get lit again quick!
We love our new hood.
Well made and works great.
prompt delivery within 2 days of order, easy installation. Range hood performs well.
Happy with our purchase; works well, good features for the money.
Communication could have been better, but ultimately all worked out.
Easy to set up and works like a charm!
Correct replacement parts for my range hood and now working as it should.
Still working on the install (DIY) but when I tested the unit it was so quiet I had to look and make sure it was actually running.