Need to get more filters!!
it was a great help from technical department. They send the replacement part with video, how to install it. very cooperative staff. very happy with proline hood and their staff. exceptional service!!!!!
proline is a great company and friendly people ,knowledgeable and courtesy.
the best and great Ven hood in market thank you proline.
Installed this for an outdoor kitchen. First thing to know is that this thing is large and much heavier than your typical range hood. Mounting was easy with the included bracket. I really appreciate the lighting which consists of adjustable eye-ball LED lights that are controlled by a dimmer switch. The two fans are controlled by separate speed control ****, but you can use the separate power switch to turn both fans on to the preset speed. The stainless cabinet is quite heavy and looks like it will be durable. All edges were nicely finished, no sharp areas. Ducting was fairly simple, but you do need to duct both fans separately. In my case I rotated the fans for straight venting out the back and used an 8" starter duct to extend the duct to the outside of the wall. Then I added round, stainless slotted vent covers for a nicely finished look. The wall this is mounted on is 2 x 6 with porcelain tile on the inside and stucco on the outside, We built the wall framing specifically to accommodate the two fans, ducting and mounting bracket. We built a box around the mounting bracket and tiled over it for a clean, finished look.
Friendly responsive customer service
Fast repair service, good communications.
The hood seems to be very high quality. I installed it a few days ago (I am the homeowner). It was pretty straight forward after I called an got a question answered about the instructions. I guess the instructions are generic and they kept referring to a "mounting bracket", which is not required for this model. I was able to speak to a tech support person and she was helpful. Anyway, I was able to install it after I got the under-cabinet area leveled out with the front cabinet edge by adding two layers of filler plywood. It looks very nice, fits the space really well and the fan is very strong. We also really like the bright, warm light it provides. Overall I am very satisfied.
Proline was excellent and happily sent replacement lights for my hood. The hood is beautiful and works great!
The LED range hood replacement lights were easy to install and they work great!
It took me longer to get the old hood down than the new one up.
The lights a bright and the vent has a lot of power. We are happy with our purchase.
Sleek design with rounded corners makes the range hood look awesome, even when it's switched off. Control buttons are practical and kept to a minimum: power, lights and vent level. Honestly, does one truly need another clock in the kitchen? The lights are a delight; the stovetop is brightly illuminated. The range hood does its job beautifully, with four venting options that should satisfy the needs of the most discerning chef. Myself, I am very happy. And last, but not least, I wanted a high quality, domestically made product. Thank you for stepping up to the plate and providing the best. :)
I am so amazed how wonderful the customer service they provide. I am super happy with the level of service I was provided. They are very knowledgeable and supportive.
Great Customer Service
AMBER was very helpful
Love the hood. The installation directions stink. Several packages of screws with no direction where they go. Should have detailed pictures and instructions to save time figuring it out. Called customer service, folks are friendly but can’t really offer help.
Hood looks good installed. Have not put it to full usage yet. Blower are quiet
I ultimately could not use hood due to ventilation issues. The hood is excellent quality and service was seemless. 😃
Excellent powerful quiet and beautifully made
WAS A GREAT BUY AND PRODUCT WAS OUTSTANDING
My Proline hood I purchased 10 years ago was having problems and I needed to replace the circuit board. It wasn’t a purchase option on the website but since they are a smaller USA based company I called the company and asked if I could buy one. Everyone I dealt with along the way was very helpful, making sure they had the right circuit board for the hood model that I had. I asked if I would be able to return the circuit board if it ended up not being the problem, and they said yes, which I was very relieved. They shipped the part very quickly and I was able to replace the old circuit board with a new one. Luckily that fixed my issue and I’m happy I was able to repair my range hood instead of having to buy a new one.
The replacement fan is working wonderfully. It's quiet and adds to the power of the Proline range hood. Even when we were using a single fan while waiting for the replacement, this range hood out-performed our previous one. Two fans are even better! Great product and great service!
We haven't installed yet but we got it out, plugged it in and tested everything. Seems like it will be more than we need. So far I love it.
Had a minor issues and they fixed it! Amazing customer service