Join our email list
Be the first to know about new arrivals and offers
All our hoods come with a 3-year limited warranty. The first year covers both parts and labor; the second and third years cover replacement parts only. Ranges and cooktops have a 1-year limited warranty covering parts and labor.
Proline Range Hoods warrants the electrical and other components against defects or malfunctions for three (3) years from the purchase date. Replaceable service items are not covered but are warranted to be defect-free at delivery.
To file a labor warranty claim in the first year, send an official quote to support@prolinerangehoods.com. Once approved, complete the warranty work and submit the paid invoice for reimbursement.
The warranty is extended only to the original consumer purchaser at the original installation site.
In the event of a defect or malfunction covered under this warranty, contact us immediately. Provide written notice along with your original purchase receipt within 10 days of discovering the issue. Parts required for repair will be shipped free of charge; installation remains the customer's responsibility.
The warranty will not apply if the product has been subjected to negligence, alteration, misuse, or abuse. It does not cover improper installation by the purchaser. We advise against mounting range hoods above certain appliances (e.g., green eggs or friers); Proline is not liable for any resulting damage.
Proline Range Hoods is not responsible for loss of use, incidental, or consequential damages. Under no circumstances shall we or our representatives be liable for any injury or property damage. This warranty grants you specific legal rights which may vary from state to state.
By submitting photographs, audio, or video recordings to DZV Distributing, you irrevocably grant them and their associated companies full rights to use the materials without compensation. You also release DZV Distributing from any claims related to such use. By submitting, you acknowledge that you have the right to do so and agree to hold DZV Distributing harmless from any third-party claims.
Watch our step-by-step video for guidance on warranty claims and returns:
Or contact our support team directly:
Call: 1-877-901-5530
Email: support@prolinerangehoods.com