Shipping Rates and Times at Proline Range Hoods
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At Proline Range Hoods, we put the customer first. We want to make sure that you receive your package in a timely manner. We guarantee that your order will be shipped within 1-2 days of your order. All of our range hoods are shipped from Salt Lake City, UT.
After it leaves our warehouse, we don't have control over how long it will take to get to your door – that depends on your location and the shipping carrier.
Also, you can enter your tracking ID here (ground only) for information on the delivery of your specific package. For freight deliveries shipments they require a signature and are delivered curbside or in your driveway. Tracking information will be sent via email.
Return Policy
We want you to be completely satisfied with your purchase. Please read the following carefully before installation or discarding packaging:
1. Damaged or Defective? Let Us Know Within 5 Days
If your hood arrives damaged or defective, you must notify us within 5 business days of delivery. We'll work with you to repair, replace, or fully refund the item at no cost to you. Claims made after 5 business days will not be accepted.
2. Changed Your Mind? Return Window Up to 30 Days
If your hood is not damaged but you still want to return it, you may request a return within 30 days of delivery. If your return is approved, a 20% restocking fee will apply.
3. No Returns After 30 Days
We do not accept returns under any circumstance beyond 30 days from delivery.
4. Installed Products Cannot Be Returned
Items that have been installed or show any signs of installation are not eligible for return.
5. Keep the Packaging
All returns must include the original packaging. If any part of the packaging is missing or discarded, the return will be denied.
Shipping Methods
Ground Shipping: Most in-stock items ship via Carrier Ground within 1-3 business days. Orders placed on Friday after noon will ship the following week (excluding holidays).
Freight Shipping: Oversized or heavy items are shipped via Freight within 5-7 business days. Freight shipments require a signature and are delivered curbside or in your driveway.
Shipping Cost
Great news! We now offer FREE SHIPPING on all of our range hoods, regardless of size. This applies to all domestic shipments within the United States.
Need Help?
If your range hood does not work for any reason, just let us know so we can help you. You can call us at (877) 901-5530.
For more information on shipping, refer to our Shipping and Returns page if you have any questions.
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