Our Story | Proline Range Hoods
Our pursuit of creating exceptional kitchen appliances began in 2008 when we realized that the market was filled with expensive, low-quality range hoods. We knew we could do better by creating the highest quality hoods and delivering them cheaper and more efficiently direct to the customer.
Not satisfied with the status quo, we’ve dedicated ourselves to designing and engineering products that outshine the competition through constant innovation and a commitment to customer satisfaction.
Our reputation for producing high-quality range hoods stems from turning challenges into opportunities for improvement. We’ve revolutionized the industry by designing the most powerful and efficient motors that cater to every cooking style. They are reliable, quiet, and easy to maintain.
We take the extra steps in quality assurance, from sourcing the best materials to conducting multiple quality checks and testing, ensuring our customers receive a product they can count on for years.
Key Takeaways
- Proline is committed to creating the best range hoods through constant innovation and dedication to customer satisfaction.
- The company has revolutionized the industry with powerful, quiet motors adaptable to various cooking styles.
- Proline strives for excellence in every aspect of its business, from designing and engineering to customer service.
- This is all done at the best prices and customer service in the industry.
Mark's Inspiration
Mark, the founder of Proline, was inspired to create high-quality range hoods after a disappointing experience in 2007-2008. While working on a custom $20,000 range hood project, he realized that the quality of the product could have been better and more in line with the customer's standards.
Additionally, traditional hoods travel through multiple layers of middlemen going from factory to customer, each adding costs such as profit, markup, warehousing, and distribution, resulting in prices two to three times higher than necessary.
Mark knew he could make a better product, deliver it more affordably, and create a more efficient process to manufacture hoods and ship them directly to customers. It would be a win-win for every customer and a great way to build a thriving business.
With a background in business, engineering, and building, he set out to create best-in-class range hoods that would leave an impact on the market. Mark is always looking for ways to improve both the product and the company, ensuring the highest customer satisfaction.
Proline's designs and engineering have since surpassed all expectations, with hundreds of designs going through multiple iterations before being finalized. The introduction of lasers in their production process allowed Proline to leapfrog stubborn legacy designs and stay ahead of the competition. The results speak for themselves, with thousands of five-star reviews on Google showcasing the dedication to excellence.
Innovation has played a crucial role in Proline's success, with Mark himself troubleshooting and resolving issues to optimize customer satisfaction over the years. He has even been credited with revolutionizing the industry by designing and improving motor airflow to adapt to varying cooking styles. Proline prioritizes superior design, highest-grade materials, and stringent quality assurance while aiming to make their warranty irrelevant as customers enjoy decades of use from their hoods.
Mark always emphasizes that his range hoods should be as good as something he would want in his own home. This dedication to quality has led to a meticulous inspection process for Proline's products. Range hoods are polished, welded, assembled, and undergo final inspection before being shipped to customers. This level of quality control ensures that Proline lives up to Mark's standards for reliability and longevity.
Through innovation, determination, and a relentless pursuit of quality, Proline has emerged as a leader in the range hood industry. Mark's original vision of making a superior product accessible to more customers continues to drive the company today, and Proline is determined to keep meeting and exceeding expectations for years to come.
Innovation and Engineering
Proline's dedication to innovation and engineering sets them apart in the range hood industry. They are committed to designing and developing a product that surpasses anything else on the market. Our use of tech and great customer service to leapfrog competitors exemplify this drive for improvement.
One reason we have garnered thousands of five-star reviews on Google and maintained a great rating is our focus on creating a motor that adapts to every cooking style. Designing a motor that is efficient, quiet, easily controlled, and easy to maintain over a 20-year period is a challenging task, yet Proline has managed to accomplish this through extensive research and development.
Quality control is another essential aspect of Proline's innovation and engineering efforts. Our products are designed in Salt Lake City, Utah and built using the highest quality materials. Every hood undergoes three distinct quality assurance processes to ensure customers receive a product that meets or exceeds their expectations.
Customer Satisfaction
We know that buying a range or range hood is a major investment for your home. Our goal is to provide you with the highest quality products and stand behind them with best-in-class service and support.
We maintain rigorous quality control throughout our manufacturing process. Each of our appliances undergoes thorough inspection, testing, and polishing before leaving our facility. We carefully package our hoods to prevent any damage during shipping. We offer free ground shipping on our smaller hoods and convenient options like in-store Will Call pickup from our headquarters in Utah.
We aim to give our customers complete peace of mind by including a strong 3-year limited warranty on all our range hoods. This covers any defects in materials or workmanship. For the first year, covering both parts and labor. For years two and three, we provide free replacement parts. Filing a claim is easy – just submit a repair quote to us during the labor warranty period.
Even beyond the warranty, if you need to return your range hood for any reason within the first 14 days, we have a "no questions asked" return policy for complete convenience. We also offer multiple ways to request returns or get help, including phone, email, and our ticketing system.
Being a smaller company allows us to be flexible and responsive to each customer's needs.
At Proline Range Hoods, we are committed to providing high-quality products backed by service and support that exceeds your expectations. Our goal is to build loyalty through an excellent customer experience. Please contact us anytime – we are always happy to hear from you!
Proline Today
Over a decade after our founding, Proline has grown tremendously but remains driven by Mark's original vision.
We now operate out of more than 70,000 square feet of state-of-the-art facilities. Our headquarters is in Salt Lake City, Utah where we design, engineer, and distribute all of our appliances and complementary products.
Our talented team includes electrical, mechanical, and software engineers, designers, logistics specialists, and customer service professionals. Our product and R&D teams constantly push boundaries and find innovative ways to enhance our product lines.
We've invested heavily in advanced manufacturing equipment, allowing us to efficiently produce consistent, high-quality components and maintain total control over the end-to-end manufacturing process.
Although we've grown significantly over the past decade, we remain focused on the pillars of quality, service, and value. All our hoods undergo rigorous quality assurance testing. We stand behind our products with strong warranty coverage, and we aim to provide timely, helpful customer service to each person that trust us with the cooking and ventilation needs in their kitchen.
Our direct-to-consumer e-commerce model allows us to cut out retail markups and pass significant savings down to our customers.
We feel immense pride in having revolutionized the range hood industry. Our commitment to constant innovation, operational excellence, and customer satisfaction only grows stronger with time. We're excited to continue building on our reputation and legacy for years to come.
Contact us to learn more about our range hoods and talk to a real person that can walk you through your purchase or troubleshoot your Proline hood. 877-901-5530