How do I return my range hood? (Proline Range Hoods)

This article is a quick overview of our full shipping and returns policy. We focus mainly on how to return your range hood. To check out the complete policy, click here.

Or keep reading to learn exactly how to return your range hood.

There are three ways you can return your range hood:

1. Create a ticket at this link.
2. Email support@prolinerangehoods.com requesting a return.
3. Call us at (877) 901-5530 and request a return.

If you email us or call into the office, we’ll have you create a ticket at some point in the returns process.

When you contact our support team using one of the above methods, you’ll need to have your order information handy so we can process your return.

1. Order number and serial number

Look in your inbox for an order confirmation email from Proline Range Hoods when your hood was ordered and shipped. It includes your order and serial numbers. We’ll need these to process your return.

2. Why you are returning the hood

Describe why you are returning the hood. Does it have dents from shipping? Is it not turning on? Does it not work with your kitchen like you had planned? What’s the main problem with the range hood?

3. Any necessary photos or videos showcasing the problem with your range hood

Before we process your return, we want to make sure that the issue with your hood can’t be repaired. We also want to verify that the problem(s) exists before sending you a new range hood.

At Proline Range Hoods, we have a 14-day return policy. Once you receive your hood, you have 14 days to inspect it for damage and return it if necessary. Within this 14-day period, we accept returns at no cost to you, unless it is undamaged freight. We will cover the shipping.

After that 14 day period and up to 30 days after you receive your hood, you can still return it. But you’ll be responsible for a 20% restocking fee as well as the return shipping.

Note: We don’t accept returns on hoods that are already installed.

Outside of the 30-day period after you receive your hood, you can’t return it. So, it’s important to inspect your range hood for damage within this time frame.

If you bought your hood for a renovation project that’s a few months out, remember to inspect it within 14 days of delivery to make sure it’s in good condition.

Here’s a short video to show you how to inspect your range hood right after you receive it.

https://youtu.be/BvnymWAuyng

Note: As you can see from the video, some damage to the package is normal. But if you receive a shipment with significant damage, don’t accept it. Instead, have the shipper return it to the sender.

My return has been approved and processed by Proline. Now what?

1. If we approve the return, we send you the return shipping label via email for ground orders. Print the label.
2. Pack the hood in its original packaging (with Styrofoam panels, hood parts, and accessories).
3. Attach the return label on top of the original shipping label so the hood doesn’t get sent back to you by FedEx.
4. Visit your local FedEx store to return the hood to us.

Once we receive your hood, we will inspect it and send you a replacement. The replacement hood must be of equal value or less expensive.

A Note on Freight Shipping - For Large Range Hoods

For freight shipping, you are responsible to cover return shipping if your hood is undamaged.

But we’ll cover return shipping for missing, incorrect, or damaged orders.

For more information on our ground vs. freight shipping policies, check out our shipping and returns page.

There are a few cases where we won’t accept a return for your range hood. We won’t accept returns if:

• The hood was installed.
• The hood was custom cut, painted, or altered in some other way.
• The return was requested outside the 30-day window.
• The return was not in its original packaging.
• The return was not insured when required (freight shipping).

We hope you found this information helpful on how to return your range hood.

We are happy to help you with any questions or concerns you may have. Please create a ticket, email us at support@prolinerangehoods.com or call our support line at (877) 901-5530 to talk to a live representative.

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