How to Install a Vent Hood

Before Installation: Inspecting Your Vent Hood 

Before beginning your installation, there are a few things to keep in mind. Once you receive the hood, within 24-36 hours, be sure to take the hood out of the box to inspect it for any damage. Make sure you have all the parts as well and that these parts are in good condition. Most importantly, plug your range hood in and ensure that it works properly. The last thing you want is to waste time installing a faulty range hood.

For Correct Venting - Dos and Don’ts

Dos

• Allow 28-36" between the top of the cooking surface and the bottom of the hood.
• Allow 36-42” for venting over a BBQ grill.
• The best option is to vent vertically through the roof if possible. Vent through a side wall if you cannot vent directly above your hood.
• Use galvanized steel or metal HVAC ducting only.
• For best performance, use as few elbows as possible with no more than two 90° elbows. Include at least 18" straight from the transition piece before using an elbow in the duct and make sure there is at least 24" of straight vent between any other elbows.
• Use HVAC tape to seal all joints in the vent system.
• Use caulking to seal exterior openings around the cap.
• Always keep the duct clean to ensure proper airflow.

Don’ts

• Terminate the vent system into an attic or another enclosed area.
• Mount the range hood outside of the 28"-36" height above the cooking surface. Hoods mounted too low may be susceptible to heat or fire damage. Hoods mounted too high will perform poorly and become inefficient.
• Use 4" (10.2 cm) laundry-type wall caps.
• Use plastic venting or plastic ducting.
• Install a range hood lower than 36" over a BBQ.
• Use more than 30’ of ductwork.
• Reduce the diameter of your ductwork from the hood outlet size.

Vertical Roof Venting

Vertical roof venting is the most efficient way to vent and the preferred venting option for all wall mounted or island hoods. A roof cap is needed to protect the ducting from the exterior. Seal the roof cap with caulking.

Horizontal Wall Venting

Option 1

This is an alternative option to vertical venting. Ducting goes horizontally from the range hood through the house’s side wall. Depending on the model of hood, venting can go straight through an exterior wall from the back of the hood if the hood has an option to rotate the blower panel (Option 1). This option is only available on specific models.

Option 2

The second option is to vent from the top of the blowers and elbow through the wall (Option 2). For correct venting, please allow at least 18" of straight vertical travel from the top of the transition piece before attaching the elbow. A side wall cap is needed to protect the ducting from the exterior. Seal the side wall cap with caulking.

Additional Options

• These are alternative options to vertical venting. Ducting goes through the kitchen ceiling from the top of the hood and then through a nearby exterior wall.
• For wall hoods, it is recommended to vent out of the wall that the hood is mounted on to use the least amount of ductwork. For island hoods the nearest exterior wall in any direction is recommended for venting.
• A side wall cap is needed to protect the ducting from the exterior. Seal the side wall cap with caulking.

Wall Hood Installation

What You Will Need

• Power Drill
• Screwdrivers
• Drill Bits
• Tape Measure
• Masking Tape
• Pencil/Marker
• Metal or Aluminum HVAC
• Tape
• Level
• Wall Anchors*
• Scissors/Box Cutter

NOTE: The range hood needs to be installed to secure studs or supports. Wall anchors can be used for additional support and will vary depending on the wall material and the weight of the range hood being installed.

Inspect Range Hood

Check the contents of your box. They should include, depending on the specific model of your hood:

1. Range Hood Wall or Ceiling Mounting Bracket Hardware
2. Chimney
3. Support Brackets
4. Transition Duct

As you inspect your hood:

• Plug in and test controls, lights, and fan.
• Inspect for any damage caused during shipping.
• Report any damage to Proline Customer Service within 14 days of receipt of hood by calling 877.901.5530 or emailing support@prolinerangehoods.com.

NOTE: Do not install if the hood is damaged or you are unsatisfied with it.

Prepare Ductwork

Plan where your ductwork will be located. Install the proper sized ductwork and exterior roof or wall cap, depending on where you will be venting your hood to the exterior. The ductwork should already be punched through the ceiling (or wall if the ceiling is not an option) and ready to hook up to the range hood before beginning installation. See venting requirements above.

Wall Hood Installation - Measurements

Before beginning your installation, draw these markings on the installation area wall:

• The center line of installation area.
• The location of wall studs nearest to the center line. (One on each side)
• A horizontally level line 28-36" above the cooktop surface. This is where the bottom of your range hood will be.

Step 1 - Find location for mounting the range hood

• Trace the outline of your hood on a panel of its cardboard box.
• Find the mounting holes and center point of the hood (directly between the mounting holes) and mark them on the cardboard panel.
• Carefully cut out the cardboard outline.
• Tape the cardboard cutout panel to the wall lining it up with the horizontal line (bottom of hood location) and matching the center point with the centerline of the installation area.
• Poke holes through the mounting points on the cardboard marking the locations on the wall and remove the cardboard.
• If using wall anchors, pre-drill the mounting holes where your marks are with the correct size bit and insert the wall anchors.
  • NOTE: The range hood needs to be installed in secure studs or supports. Wall anchors can be used for additional support and will vary depending on the wall material and the weight of the range hood being installed
• Screw in mounting screws to the marked studs and or wall anchors, leaving roughly a 1/4" gap. This gap will be used to hang the hood in Step 3.

Step 2 - Install Ceiling Chimney Bracket

1. Place the chimney bracket against the ceiling, matching the center point of the bracket with the centerline of the installation area.
2. Mark the locations of the bracket holes on the wall and drill the holes where the locations are marked.
3. Insert wall anchors in the drilled holes and screw the bracket into place. The chimney will mount to the bracket.

Step 3 - Hang Range Hood

1. Hang the hood on the mounting screws in place from Step 1. Tighten the mounting screws to secure the hood. The bottom of the hood should match up with the horizontal line marked on the wall.
2. Drill holes in the back of the hood lining up with the wall studs that have been previously marked.
3. Secure the hood to the wall studs using the screws included in the hardware bag.
4. Attach the previously installed ductwork to the hood’s blowers, taping it in place using duct tape or HVAC tape.
5. Power the hood by connecting the three pronged plug to a nearby electrical outlet or by hardwiring the hood to a power source.
   1. NOTE: Always consult an electrician before directly wiring a hood to a power source.

Step 4 - Install Chimney

NOTE: Not all styles of wall mount range hoods have chimneys. Under cabinet and insert styles are typically without a chimney. Chimneys usually come in two equal-sized telescoping pieces unless they are custom cut.

1. Place the two pieces of chimney on top of the range hood, making sure the vent in the upper section is towards the top and the upper section slides inside the lower section in a telescoping manner.
2. Attach the top section of the chimney to the mounting bracket, allowing the bottom section of the chimney to rest securely on the top of the hood.
3. Screw the base of the chimney to the top of the hood (if there are mounting holes available).

Island Range Hood Installation

What You Will Need

• Power Drill
• Screwdrivers
• Drill Bits
• Tape Measure
• Masking Tape
• Pencil/Marker
• Metal or Aluminum HVAC Tape
• Plumb Bob/Laser Level
• Scissors/Box Cutter
• 2x4s or Appropriate Framing Material*

NOTE: *2x4s and other additional framing material may be required if you are installing extra supports or if the ceiling joists are not close to the range hood.

Within 14 days of receiving your hood, inspect it fully and test that it is working properly. After 14 days, you will not be able to return your hood.

Inspect Range Hood

Check the contents of your box. They should include:

• Range Hood
• Ceiling Mounting Bracket
• Hardware Bag
• Chimney Support Brackets
• Transition Duct (applies to specific models)

Before installation:

• Plug in and test controls, lights, and fan.
• Inspect for any damage caused during shipping.
• Report any damage to Proline Customer Service within 14 days of receipt of hood by calling 877.901.5530 or emailing support@prolinerangehoods.com.

NOTE: Do not install if the hood is damaged or you are unsatisfied with it.

Prepare Ductwork

Plan where your ductwork will be located. Install the proper sized ductwork and exterior roof cap, depending on where you will be venting your hood to the exterior. Ductwork should be ready to hook up to the range hood before beginning installation. See venting requirements above. *Measurements

First draw these markings on the installation area ceiling:

• Center square of installation area
• Location of ceiling joists nearest to the installation area. (One on each side)

Step 1 - Finish Marking Ceiling

1. Find the joists in your ceiling.
2. Find and mark the center point directly above your cooktop using a plumb bob or laser level to line them up accurately.
3. Place the ceiling bracket on the ceiling around the center point. (Make sure it is square with your cooktop.) Ensure that the bracket intersects the joists in your ceiling. If it doesn’t, you must frame supports for securing the ceiling bracket. For best results, consult a building professional.
4. Trace the outline of the ceiling bracket onto the ceiling.
5. Trace a circle where the ducting will go.
6. Mark the four corners where you will drill the holes.

Step 2 - Install Ceiling Bracket

1. Drill holes into four ceiling marks from Step 1. These holes should hit ceiling joists or the added framing.
2. Cut out a hole in the ceiling where the ducting will go and finish preparing the ductwork.
3. Place chimney bracket against ceiling and screw securely into place.
4. Drop the ducting and electrical work through the ceiling.

Step 3 - Install Support Brackets

1. Place brackets vertically inside the four corners of the ceiling bracket.
2. Extend the brackets to the appropriate length. (The bottom of the hood should be 28”-36” above the cooktop).
3. Screw all support brackets to the ceiling mounting bracket securing them tight.

Step 4 - Install Chimney

1. Slide inner chimney sleeve over support brackets, covering the ceiling bracket.
2. Screw into place at the top of ceiling bracket.
3. Slide outer chimney sleeve over inner chimney sleeve.
4. Adjust until the bottom chimney sleeve is a few inches above the bottom of the support brackets.
5. You may want to use masking tape to help hold the chimney in place while you proceed to Step 5.

Step 5 - Attach Hood

1. If your hood comes with a transition ducting piece, secure it to the base of your hood before mounting.
2. Place the base of the hood directly under the chimney.
3. Screw hood to the support brackets on all four corners.
4. Feed electrical and ducting work through chimney. • Power your hood by hardwiring your hood to a power source or by plugging it in to a nearby electrical outlet if there happens to be one available.

NOTE: Always consult an electrician before directly wiring a hood to a power source.

1. Slide outer chimney sleeve down into place, meeting the top of the hood.

This concludes the installation of an island hood. If you have any questions about the installation process please call Proline Customer Service at 877.901.5530 or visit prolinerangehoods.com.

Under Cabinet Hood Installation

What You Will Need

• Power Drill
• Screwdrivers
• Drill Bits
• Tape Measure
• Masking Tape
• Pencil/Marker
• Metal or Aluminum HVAC Tape
• Level
• Wall Anchors*
• Scissors/Box Cutter

NOTE: *The range hood needs to be installed to secure studs or supports. Wall anchors can be used for additional support and will vary depending on the wall material and the weight of the range hood being installed.

Inspect Range Hood

Check the contents of your box. They should include:

• Range Hood
• Wall Mounting Bracket
• Hardware Bag
• Transition Duct (applies to specific models)

Before Installing Your Hood

• Plug in and test controls, lights, and fan.
• Inspect for any damage caused during shipping.
• Report any damage to Proline Customer Service within 14 days of receipt of hood by calling 877.901.5530 or emailing support@prolinerangehoods.com.

NOTE: Do not install if the hood is damaged or you are unsatisfied with it.

Prepare Ductwork

Plan where your ductwork will be located. Install the proper sized ductwork and exterior roof or wall cap, depending on where you will be venting your hood to the exterior. The ductwork should already be punched through the ceiling and above cabinet, or back wall and ready to hook up to the range hood before beginning installation. See the venting requirements above.

Measurements

First draw these markings on the installation area wall:

• Center line of installation area
• Location of wall studs nearest to the center line (one on each side)

Step 1 - Find Location for Mounting the Range Hood

1. Trace the outline of your hood on a panel of its cardboard box.
2. Find the mounting holes and center point of the hood (directly between the mounting holes) and mark them on the cardboard panel.
3. Carefully cut out the cardboard outline.
4. Tape the cardboard cutout panel to the wall leaving a small gap (roughly 1/8") below the bottom of the cabinet. Match the center point with the centerline of the installation area.
5. Poke holes through the mounting points on the cardboard marking the locations on the wall and remove the cardboard.
6. Pre-drill the mounting holes where your marks are with the correct size drill bit.
7. Screw in mounting screws, leaving roughly a 1/4” gap. This gap will be used to hang the hood in Step 3.

Step 2 - Hang & Secure the Range Hood on Mounting Plate

1. Carefully hang the hood on the mounting screws in place from Step 1. Tighten the mounting screws to secure the hood. The bottom of the hood should match up with the horizontal line marked on the wall.
2. Using the knockouts in the top of the hood, screw the top of the hood in to the bottom of the cabinet above.
3. Drill holes in the back of the hood lining up with the wall studs that have been previously marked, iIf the knockouts in the back of the hood do not match up.

NOTE: Use an appropriate drill bit for the mounting screws included in the hardware bag.

1. Secure the hood to the wall studs using the screws included in the hardware bag. Additionally, you may use the knockouts in the back of the hood to add more screws.
2. Attach the previously installed ductwork to the hood’s blowers, taping it in place using aluminum or HVAC tape.
3. Power the hood by connecting the three pronged plug to a nearby electrical outlet or by hardwiring the hood to a power source.

NOTE: Always consult an electrician before directly wiring a hood to a power source.

This concludes the installation of an under cabinet hood. If you have any questions about the installation process please call Proline Customer Service at 877.901.5530 or visit prolinerangehoods.com.

Recirculating Air Kit Preparation

What You Will Need

• Power Drill
• Wood Screws
• Tape Measure
• 6-8 Self-Tapping Metal Screws
• Double Sided Foam Tape
• Pencil

Inspect Recirculating Kit

• Check the contents of your box. They should include:
• Recirculating Kit
• Charcoal Filter (pre-installed)
• Inspect for any damage caused during shipping.
• Report any damage to Proline Customer Service within 14 days of receipt of hood by calling 877.901.5530 or emailing support@prolinerangehoods.com.

NOTE: Do not install if the recirculating kit is damaged or you are unsatisfied with it.

Under Cabinet Installation

Recirculating kits can only be installed over under cabinet hoods. Read the steps below to learn how to install your recirculating kit.

• Mount the recirculating kit (A) in its desired location to the bottom of your cabinet, using wood screws or other appropriate hardware.
• Fasten the top of your hood (B) to the bottom of the recirculating kit (A) by using 6-8 evenly spaced self-tapping screws (C).
• Join the top panel of the hood to the bottom flange of the recirculating kit by drilling and placing these screws from the underside of the hood.
• Optional: Apply strips of self-stick, double sided foam tape (D) around the bottom perimeter of the recirculating kit before joining with screws to provide more adhesion, minimize rattling, and dampen noise.
• Finish installation by mounting the hood and recirculating kit, through the back of the hood, to the desired location on the wall. Follow the detailed directions in the previous section, Under Cabinet Hood Installation pg 20.

This concludes the installation of an inline blower. If you have any questions about the installation process please call Proline Customer Service at 877.901.5530 or take a look at our instructional videos for more information.

Inline Blower Installation

What You Will Need

• Power Drill
• Screwdriver
• Drill Bits
• 2 Wood Screws or Lag Bolts*
• 2 Duct Transition Pieces**
• 12 Self Tapping Metal Screws
• Aluminum HVAC Tape 2x4s or Appropriate Framing Material***

*Use 1/4” Diameter Lag Bolts or #14 Wood Screws to fix the blower mount bracket to the wall. Length will vary depending on material you are fastening to.

**Duct transitions may be required to step down the intake and exhaust openings of the blower to match the size of ducting you are using. Transition pieces can be purchased at any HVAC or home improvement store.

***2x4s and other additional framing material may be required if installing extra supports.

Inspect Range Hood

Check the contents of your box. They should include:

• Inline Blower
• Mounting Bracket
• Hardware Bag

Before Installing Your Hood

• Plug in and test controls, lights, and fan.
• Inspect for any damage caused during shipping.
• Report any damage to Proline Customer Service within 14 days of receipt of hood by calling 877.901.5530 or emailing support@prolinerangehoods.com.

NOTE: Do not install if the hood is damaged or you are unsatisfied with it.

Find Blower Mounting Location

Find an area along the desired path of your duct work where you have enough room to mount the inline blower and is sturdy enough to support the weight of your blower. This should be either a solid wall, a stud, part of your home’s structure, or a framed area within your attic that is structurally sound enough to mount the blower to. Both points on the mounting bracket should be mounted to a stud,

Prepare Ductwork

After finding your inline blower’s mounting location, plan where your duct work path will run. This includes where it will leave your range hood, run through the inline blower, and exit your home. Install the proper sized duct work along your planned route and the exterior roof or wall cap, depending on where you will be venting your hood to the exterior. Duct work should already be run through the ceiling or back wall behind your range hood and ready to hook up to the range hood and inline blower before beginning installation on them. See venting requirements above.

Step 1 - Insert Mounting Screws to the Wall

1. After finding a location where you are going to mount your inline blower, find the specific location where your inline blower mounting bracket will go. Remember, the mounting bracket needs to be mounted to solid studs or rafters in the framing of your home or attic.
2. Trace the location of the large circle in the two channels of the flat side of the mounting bracket on the wall. This is where the bracket will be mounted to the screws. See illustration for Step 1 (locations marked in red.)
3. Using the appropriate drill bit for the hardware you are using, pre-drill and insert the screws in your marked locations. Leave the screw head a 1/4” out from the wall for now. This gap will be used to hang the blower and bracket while mounting them to the wall in Step 3.

Step 2 - Attach the Mounting Bracket to the Blower

Line up the two holes on the blower to the two curved channels on the mounting bracket that are facing away from the wall. Orient the blower so that the longer tapered side is facing up and toward the direction that the air will be forced. See Illustration for Step 2.

Fasten the blower to the mounting bracket using the machine screws provided with the blower.

Step 3 - Mount the Blower and Bracket to the Wall

1. Once the mounting bracket is securely fastened to the blower, hang the blower by its bracket on the screws that have been installed in the mounting location from Step 1. See Illustration for Step 3 (Blower omitted for clarity.)
2. Slide the blower and bracket on its channel to the left and finish fastening the two screws to securely fix the blower to its installation location.

Step 4 - Attach Ductwork to the Blower

After installing the blower to the bracket, it is now time to install the previously installed ductwork to the blower. This may require transition pieces (B) if your inline blower (A) does not match the diameter size of ducting (C) you are using. See diagrams for Step 4.

If your duct work set up does not require transition pieces proceed to the next bullet point. Place the transition pieces (B) on both ends of the blower (A). Using your drill, screw three self-tapping screws, spaced evenly around the circumference of the transitions, through the transitions into the blower. Generously wrap the seams of the connections with Aluminum HVAC tape to seal any airflow that may escape.

Place the duct work (C) on both ends of the blower (A), or pre-transitioned blower. Using your drill, screw three self-tapping screws, spaced evenly around the circumference of the ducting, through the ducting and in to the blower or transition pieces. Generously wrap the seams of the connections with aluminum HVAC tape to seal any airflow that may escape.

Step 5 - Run Power to the Blower

• Once the blower is installed, the final step is connecting the inline blower to your range hood and getting power to them both.
• This process will depend on where you live and what your home’s electrical code entails. Always consult a professional electrician before powering your inline blower and range hood.
• The inline blower comes with a 110v plug which should be plugged into the corresponding outlet in the back of your range hood. Run the cord down the outside of your ductwork and to the back of your range hood to be plugged in.

This concludes the installation of an inline blower. If you have any questions about the installation process please call Proline Customer Service at 877.901.5530 or take a look at our instructional videos for more information..

ProV Installation

Option 1 - Local Blower Installation

• Mount the local blower and blower plate to the inside top of your hood using the hardware provided. (If the blower is not previously installed.)
• Connect the ductwork using the supplied transition and damper with the hardware provided.
• Plug the local blower power cord into the plug-in located on the back of the control plate inside the hood.
• Using the previous sections in this guide, complete the installation of your Pro-V for your wall or island hood.

Option 2 - Inline Blower Installation

• Refer to the previous section on page 23, Inline Blower Installation, to complete the installation of your Inline blower.
• Plug the Inline blower into the plug-in located on the back of the control plate inside the hood.
• Using the previous sections in this guide, complete the installation of the PRO-V for your wall or island hood.

Option 3 - External Blower Installation

• Install your external or rooftop blower according to the manufacturer’s specifications.
• Connect the ductwork from the External Blower to the Pro-V hood.
• Using the previous sections in this guide, complete the installation of the PRO-V for your wall or island hood.

Care and Cleaning

Warning

• Never put your hand into the area housing the fan while the fan is operating.
• Turn off power to the hood before cleaning.
• Make sure your cooktop and hood are cool before cleaning.
• Completely dry the filter(s) immediately after cleaning.

California Proposition 65 Warning

THIS PRODUCT CAN EXPOSE YOU TO CHEMICALS INCLUDING CHROMIUM (HEXAVALENT COMPOUNDS), WHICH ARE KNOWN TO THE STATE OF CALIFORNIA TO CAUSE CANCER AND BIRTH DEFECTS OR OTHER REPRODUCTIVE HARM. FOR MORE INFORMATION GO TO www.P65Warnings.ca.gov.

Cleaning Exterior Surfaces - Dos and Don’ts

Dos

• Regular care will help preserve the appearance of your range hood.
• Always wipe stainless steel surfaces with the grain to avoid scratches.
• Clean periodically with hot soapy water and clean cotton cloth.
• For heavier soil, use a liquid degreaser such as 409™ or Fantastic™ and an acetone solution.
• If the hood has water or dirt spots, use a stainless steel cleaner on the surface. Promptly and gently remove cleaner with a soft towel or wipe.
• After cleaning, you may use non-abrasive stainless steel polish (such as 3m™ or ZEP™) to buff out stainless luster. Always scrub lightly and with a clean cotton cloth.

Don’ts

• Use corrosive or abrasive detergent (eg, Comet Power Scrub™ or EZOff™ oven cleaner).
• Use steel wool or scouring pads, which will scratch and damage the stainless steel surface.
• Leak cleaning solution onto or into the control panel.
• Allow deposits to accumulate or remain on the hood.
• Allow salt solutions, disinfectants, bleaches, or cleaning compounds to remain in contact with the stainless steel for extended periods.

Cleaning the Filter

All Proline hoods come with either an aluminum mesh or stainless steel baffle filter. Both types of filters are dishwasher safe for easy cleaning. If handwashing your filter, follow the instructions in the “Cleaning Exterior Surfaces” section above.

Troubleshooting

Nothing Works

• Turn on power at the circuit breaker panel or fuse box. Check for a tripped breaker or a blown fuse.
• Make sure the hood main power switch is on.
• Check the hood’s wiring.
• Ensure that nothing is unplugged.

Lights Not Turning On

• See “Nothing Works” section.
• Swap out lights to determine if bulbs are defective.

Range Hood Vibrates When Blower is On

• Make sure the range hood has been secured properly to the wall.
• Ensure that the blower is turned on.

Blower System Seems Weak

• Increase the fan speed, ensure that it is at a high enough setting.
• Make sure the ducting is sized correctly. A range hood will not function efficiently with insufficient duct size (i.e., a 9” duct over an 8” hole)
• Check to see if the duct is clogged or if the damper unit (half-circular flapper) is installed incorrectly. A tight mesh on a side wall cap unit might also cause restriction to the airflow.

Air Not Venting Out Properly

• Make sure there is at least 28” (71 cm) between the stove top and the bottom of the hood.
• Reduce the number of elbows and length of ductwork. Check to ensure all joints are properly connected, sealed, and taped.
• Make sure power is on high speed for heavy cooking.
• Ensure that the air damper is not stuck in the ductwork.
• Check if the roof cap has air coming out of the top.

Warranty

Three Year Warranty

Parts - Three Years

For three years from the date of original purchase, we will replace any parts or components that failed due to manufacturing defects.

Who is Covered

Only the original purchaser for residential products purchased in the continental United States (limited warranty in Canada, Hawaii, and Alaska).

What Isn’t Covered

• Consumable parts such as light bulbs and filters (stainless, aluminum, or charcoal).
• Damage due to natural wear, improper mounting, improper maintenance, or use of abrasive cleaning products.
• Chips, dents, or cracks due to abuse, misuse, or improper installation.
• Damage caused by accident, fire, floods, or natural disaster.

Returns and Exchanges

Upon Receipt of Hood

• Inspect your hood for any damage in shipping.
• Plug in and test controls (lights, fan).
• Please report any damage to Proline Customer Service within 14 days of receipt of the blower by calling 877.901.5530.

NOTE: Do not install if the hood is damaged or you are unsatisfied with it.

Returns

Damaged Returns

• You must report damage directly to Proline within 14 days to receive a full refund.
• Send a photo or video showing the damage via email. We need this before we can approve your damage claim.
• Once your claim is approved, we will arrange for a damage pickup.
• A new replacement hood will be sent to you after the damaged hood has been picked up and is returning to us in transit.

NOTE: Free returned shipping only applies in the 48 contiguous United States. Hawaii, Alaska, and Canada must pay regular shipping rates.

Undamaged Returns

Contact Proline Customer Support within 30 days with your intent and reason for refund

You will pay a 20% factory restocking fee. You will be responsible for all return shipping costs. We can help arrange for a pickup if requested.

Exchanges

• You must request an exchange directly to Proline within 14 days.
• Notify us of your reason for the exchange. Provide a photo if your hood is damaged.
• We will help arrange for the return shipping of your hood.
• Once we receive your original hood, we will send the replacement hood.

NOTE: We will only allow one undamaged exchange per purchase. Your replacement hood must be of equal or lesser value. If the value of your replacement hood is higher, you will be responsible for paying the difference in price.

Return Claims Not Accepted If...

• Hood has been installed.
• Hood has been custom cut or otherwise altered.
• Damage is reported after 14 days.
• Original packaging or parts are missing.

Final Tips For Proper Vent Hood Installation

• Ask someone to help you with heavy lifting when placing the range hood.
• Step back and inspect your vent hood installation job. Check to make sure that your vent hood is functioning correctly and that it is placed centered and straight.
• Go back to the outside and check for any exposed ductwork. Make sure to use a vertical cover to place over any ductwork that is not covered.
• If you have unique venting requirements, make sure to ask a professional for advice before mounting your range hood.

We hope this information helped you better understand how to install a vent hood. At Proline Range Hoods, we make our range hoods and vent hoods easy to install at any step of the process. We also have many videos on how to install range hoods on our website. Also, don’t forget to take a picture of your range hood and send it to support@prolinerangehoods.com for a chance to be featured on our blog and social media channels!