What is the Proline Customer Satisfaction Guarantee?

Our Satisfaction guaranteed includes a series of policies and processes that we put in place to make sure that we can provide the best products, at the best price, and the best customer experience!

Save Big with PROLINE

Other range hood manufacturers sell through a number of distributors, who each need to make a profit before you buy your range hood from them.
We are the manufacturer and distributor of our Proline Range Hoods, and buying from us allows you to receive the product for a fraction of the price you will pay anywhere else.
A supply chain: factory, truck, warehouse, store with dollar signs, higher total cost. ProlineRangeHoods.com.
Buy direct from PROLINE at ProlineRangeHoods.com with icons of a logo, person, and dollar sign showing savings.

Customer Experience

Our customer support is trained to provide the best service, and being a small company we have the advantage of being able to keep our customers happy with an adaptable policy that exceeds many expectations. Our 14 days no questions asked return policy is also one of the strongest points of our customer experience, after that there are still many other manufacturing warranties that we provide. If you want to learn more about our return policy CLICK HERE. And if you want to learn more about our warranty policy CLICK HERE.

Let customers speak for us

from 4305 reviews
Good product Easy

Good product
Easy install

Anonymous
Proline PLJW 104 - Wall-Mounted Range Hood, 1200 CFM | Stainless Steel, Outdoor Rated Finish Option
Proline PLJW 104 - Wall-Mounted Range Hood, 1200 CFM | Stainless Steel, Outdoor Rated Finish Option
Great product, Great customer service!

We are very happy with our Proline range hood! Fast shipping and came well packaged. The install wasn’t bad but I do wish it would be more clear on the additional items you might need for a full install, metal tubing, different types of wall anchors etc. The unit works really well, and built well also. We noticed a tiny scratch on the hood on the rear side reached out to Proline, they definitely took care of us. 5 stars overall and will be buying more products from them in the future.

Alan S.
PLSW ProS Wall Mount Range Hood - 550/1200 CFM | Stainless Steel | New 2025 Design | Elite Dream Home Series
PLSW ProS Wall Mount Range Hood - 550/1200 CFM | Stainless Steel | New 2025 Design | Elite Dream Home Series
Eli ( not sure of spelling) was very helpfully

Eli ( not sure of spelling) was very helpfully. He was able to say what the problem was and part I needed.

Steven D.
Range Hood Replacement Capacitor
fit

fit perfectyl

Dorel S.
Range Hood Touch Panel Replacement
Electrical replacement parts under warranty

An electrical component on my specialty range hood failed after 1 year, but McKenzie sent me replacement parts under warranty and I was able to get it working again, which was good beause we use the range hood almost daily

Anonymous
Range Hood replacement Parts - General
Great Purchase!

I am really pleased with this product. It looks sharp! My contractor’s two employees had this range hood and the recirculating kit installed in 90 minutes.

Lois A.U.
Proline PLJW 185 - Slim Under-Cabinet Range Hood, 600 CFM | Convertible to Ductless, Stainless Steel
Proline PLJW 185 - Slim Under-Cabinet Range Hood, 600 CFM | Convertible to Ductless, Stainless Steel
Replacement part arrived in good condition

Replacement part arrived in good condition. Prompt response to to our concern

Anonymous
Range Hood replacement Parts - General
Love the styling and quality metal

Love the styling and quality metal work

Anonymous
Free returns + package protection
Free returns + package protection
We did receive the LED lights

We did receive the LED lights Thanks

Zhongnong J.
Range Hood Light Replacements
Excellent product and great customer service

Excellent product and great customer service.

Anonymous
Range Hood replacement Parts - General
Great product

Great product, Great price, Great service.

William H.
Proline PLJW 185 - Slim Under-Cabinet Range Hood, 600 CFM | Convertible to Ductless, Stainless Steel
Proline PLJW 185 - Slim Under-Cabinet Range Hood, 600 CFM | Convertible to Ductless, Stainless Steel
Eli at Proline was so helpful

Eli at Proline was so helpful. We received the replacement parts quickly and they worked great. Fantastic customer service.

Mary H.
Range Hood replacement Parts - General
Very responsive with my questions

Very responsive with my questions. Just as advertised.

Harry K.
30" Recirculating Kit | Under-Cabinet Range Hoods
30" Recirculating Kit | Under-Cabinet Range Hoods
The design is safe (no sharp edges) and good looking

The design is safe (no sharp edges) and good looking. The fans and lights work very well. I'm happy with it.

Anonymous
Proline PLJW 101 - Ducted Under-Cabinet Range Hood, 1000/2000 CFM | Stainless Steel Finish
Proline PLJW 101 - Ducted Under-Cabinet Range Hood, 1000/2000 CFM | Stainless Steel Finish
Sturdy range

I really like this range. No computer board to break. It seems sturdy. It is very appealing. The cooling fan does run a long time after the oven is shut off but still getting a feel for it

daniel b.
Proline PLSR 30" Dual Fuel Range (Glossy White) + PLSW King Air Wall-Mounted Range Hood (Glossy White) 30" Bundle — Save 10%
Proline PLSR 30" Dual Fuel Range (Glossy White) + PLSW King Air Wall-Mounted Range Hood (Glossy White) 30" Bundle — Save 10%

Same Experience On All Platforms

We are featured and sell in many other websites including Amazon, Wayfair, Houzz, Walmart, and many others. To assure the best experience we try to convey people that purchase on these platforms to contact us directly and ask us any questions or requests straight to us since it is very likely that our policy is better than what you will find in any other marketplace.