How do I order replacement parts for my Proline range hood?

Ordering Replacement Parts for Your Proline Range Hood

At Proline Range Hoods, we manufacture hoods that are built to last for years. However, like any appliance, some parts may eventually wear down or stop working. The most common issues we see are:

• Lights burning out
• Touch panels malfunctioning
• Circuit boards failing

If you're experiencing one of these (or another) issue with your range hood, you're probably wondering:

How do I order replacement parts?

You can:

• 📩 Open a support ticket here
• 📧 Email us at support@prolinerangehoods.com
• ☎️ Call us at (877) 901-5530

Be prepared to describe the issue clearly and send photos or videos of the part in question. We’ll help identify the issue and get the correct parts ordered for you.

Step-By-Step Guide: How to Order Replacement Parts

1. Open a ticket using this link.
2. Alternatively, email support@prolinerangehoods.com or call us at (877) 901-5530.
3. For “Category,” select “Parts Requests.”
4. Fill out the Subject and Message fields with detailed information.
5. Attach any photos or videos of the faulty part.
6. Fill in your contact information. Phone is optional but helpful for follow-up.
7. Watch for an email or call from our team — they’ll help diagnose the issue and place your parts order.
8. Check your email for a confirmation when the part ships.

Before You Call: Think About These Questions

1. What’s not working?

Be specific. Are the lights out? Is the blower unresponsive? Does the panel not respond?

2. What’s still working?

This helps rule out larger electrical issues. For example, if your lights don’t work but your fan does, the circuit board may be fine.

3. How long have you had your range hood?

This tells us if the issue may be a defect or just wear and tear. A failed part after 2 months is very different than one after 6 years.

Warranty Coverage (3-Year Warranty)

You don’t need to know your warranty status — we’ll check that for you. But here's how coverage works:

• Year 1: Parts and labor covered
• Years 2–3: Parts only
• After 3 years: A fee may apply for replacement parts

How Did the Part Break?

We may not always ask this, but it can help in tricky cases:

• Did the part break on its own or due to external factors?
• What were you doing when it broke?
• Did you notice the issue right away?

Final Steps

Once we diagnose the issue, we’ll send your part and follow up with an order confirmation email.

If you have any questions:

🎫 Create a support ticket here

📧 Email support@prolinerangehoods.com

☎️ Call (877) 901-5530