First Things to Do After Receiving Your Hood
Table of Contents
Here at Proline Range Hoods, we have put systems in place to ensure that your kitchen ventilation products look beautiful and work effectively right out of the box.
We have our 100% satisfaction guarantee and return policy. Following the following steps to ensures you will be able to take full advantage of those policies and not leave you with any surprises when it comes time to enjoy your new kitchen fan purchase.
Important: Critical Timeline for Returns Our return policy requires you to notify us within 5 business days if your hood arrives damaged or defective. If your hood is not damaged but you want to return it for any other reason, you have up to 30 days from delivery to request a return (subject to a 20% restocking fee if approved). No returns after 30 days.
So, what exactly do you need to do once your new range hood arrives? Within the first 5 business days, follow these critical guidelines to ensure you can report any damage or defects:
Step 1: Inspect the Box
Some minor wear and tear is normal; however, check to make sure that there are no holes, significant tears, or openings.
Step 2: Inspect Your Hood
After inspecting the box, take out your range hood but keep all original packaging. This is in case of a needed return, it will need to be in the original packaging. (If packaging is missing the return will be denied.)
What to check:
- Look for any dents on the exterior of the hood
- If your hood has aluminum mesh filters, ensure that they are flat and haven't been warped
- Check stainless steel baffle filters (easily removable) for damage
- Look inside the hood to ensure all wires are attached appropriately
- Verify that your blower or blowers are unscathed
Note: Some of our hoods have a protective white film.
Step 3: Turn it On
What good is a great-looking hood if it doesn't work? After you've determined that your hood looks to be in good condition, plug the hood in and turn it on. Double check whether air is being sucked in and moving through the hood.
What you should experience:
- Feel air moving through the hood
- Hear the hood running normally
- No excessive rattling noises (may indicate damage or loose parts)
Feel free to run your hood as long as you like until you're confident that it works effectively.
Step 4: Test Controls
Once your hood is turned on, thoroughly test all functionality:
- Adjust the speeds of your hood (most Proline range hoods have four speeds, while some have six)
- Ensure that power increases and decreases accordingly
- Check that lights turn on and off properly
- Test dimming function if your model features dimmable Halogen lights
Recap
Thanks for reading this guide on what to do after you receive your range hood. We hope this will help you resolve any problems with your hood before the critical 5-day period ends for damage/defective claims.
📋 Important Policy Details
- Damaged or defective items: Must be reported within 5 business days of delivery for repair, replacement, or full refund
- Non-damaged returns: Up to 30 days from delivery (20% restocking fee applies if approved)
- No returns after 30 days under any circumstances
- Installed products cannot be returned
- Keep all original packaging - returns without complete packaging will be denied
Remember: These time frames are firm and non-negotiable.
Warranty Coverage: All range hoods come with a three-year warranty. For the first two years, we cover replacement parts and labor. In the third year, we'll only cover replacement parts.
However, once your hood is properly installed and functioning, we can still provide you with assistance. Click on the following links for more details about our return policy or our warranty.
Note: If you purchased any chimney extensions, unfortunately, we don't accept returns for those products.
Have questions or problems with your range hood?
Call us today at 877.901.5530