Warranty

Need to request a return?

You have two options to request a return.

  1. Creating a ticket is the fastest way since we have staff that is fully committed to managing the returns process. In this case, you can click here or on "Create a Ticket" on the menu.
  2. You can also request a return by calling us at (877)901-5530. Our customer support team is always happy to help! Below you can read our Return policy.


LIMITED WARRANTY

All of our hoods come with a 3-year limited warranty. The first year we cover both parts and labor, while the second and third year we cover replacement parts only.

 

 

COMPONENT WARRANTY

Proline Range Hoods warrants the electrical and other components against malfunction or defects in materials or workmanship for a period of three (3) years from its purchase date. Replaceable service items are not included in this warranty, but are warranted to be free from defects in materials or workmanship at the time of delivery to the original purchaser.

How do I file a warranty claim in the first year?

To file a labor warranty claim, send an official quote to customer service at support@prolinerangehoods.com. Once the quote has been approved, you can get the warranty work done on your hood. Once the work is done and the invoice is paid, send the paid in full invoice to our team. Once we receive it, we will reimburse you.

 

EXTENT OF WARRANTY

This warranty extends to the original consumer purchaser and the original consumer purchaser only at the original site of installation.

 

 

WARRANTY PERFORMANCE

In the event of any malfunction or defect covered under the terms of this warranty, immediately contact the company. Written notice of any malfunction or defect must be given within 10 days of the time of the discovery of the malfunction and must be accompanied by the original consumer purchase receipt which shows the date of purchase. There will be no charge for parts necessary to repair the item. The parts will be shipped to the original purchaser only and the purchaser shall be responsible for their installation.

ACTS INVALIDATING THE WARRANTY

This warranty does not apply if the product has been subjected to negligence, alteration, misuse or abuse. The warranty does not cover improper installation by the purchaser who either installs or arranges the installation of the product. We strongly advise against mounting our range hoods above green eggs or friers. In case of damage, Proline is not liable for any costs.

 

DISCLAIMERS

Proline Range Hoods shall not be responsible for loss of use or other incidental consequential costs, expenses or damages which may occur. Under no circumstances shall Proline or any of its representatives be held liable for injury to any person or damage to any property, however arising.

This warranty gives you specific legal rights, and you may have other rights which vary from state to state. For warranty service, contact Proline immediately at the company’s address and/or phone on the original sales receipt.

 

CUSTOMER SUBMITTED IMAGES

By submitting a still photograph(s), audio or audiovisual recording(s)r to DZV Distributing via txt, email or any other means or yet to be discovered, I hereby irrevocably grant to the DZV Distributing LLC and associated companies absolute and unconditional permission to use and assign all rights, title and interest, including copyrights to such still photographs, videotaped, filmed, digitized, or otherwise recorded interview(s), photograph(s), broadcast(s), telecast(s), audio or audiovisual recording(s), or record on any other medium whether now know or hereafter discovered.

In connection with this grant I release DZV Distributing LLC and its assignees from any and all claims and demands related to such use of the still photograph(s), including any and all claims for copyright infringement or invasion of privacy. DZV Distributing LLC and those acting pursuant to its authority shall have the right to use my name, picture, voice, silhouette, likeness, and biographical material in connection with these recordings, including any and all rights to exhibit or distribute such recordings or edits thereof in whole or in part without restrictions or limitation, and in any medium whether now known or yet to be discovered.

Moreover, DZV Distributing LLC shall not be obliged to make any use of these photographs, recordings or exercise any of the rights granted herein. By submitting a still photograph(s), audio or audiovisual recording(s)r to DZV Distributing via txt, email or any other means or yet to be discovered submitting I acknowledge and represent that I have read and understand the meaning of this notice, that I am voluntarily participating, and that this release agreement is the entire agreement between the me and DZV Distributing LLC and supersedes all other agreements.

Further more, I represent and covenant that I have the full right to enter into this agreement granting the rights herein, that this grant does not violate any rights of any third part, and I agree to hold DZV Distributing LLC harmless from any claim made by any third party arising out of my performance.